Can we force something on a client? If we are aggressive enough, probably we can. Can we force
it unpunished? Surely we can’t. What is the secret of mutually satisfying successful sales? This is
the focus of our training.
Planned training duration: 2-3 days
Method of education: Training
Maximal size of groups: 12 persons
Competencies to obtain:
Real customer knowledge
Objection handling
SALES
Goals of training:
- Real customer need analysis
- Identifying customer types
- Mastering sales strategies and apply theme
- Overcoming objections, resolving conflicts
- Nourishing long term satisfying sales relations
Applied methods:
TRAINER’S INPUT: short theoretical introduction to topics and to closing blocks to boost
experience collection.
TRAINING EXERCISES, SITUATION PRACTICES: exercises with relevance to the topic simulating
sales situations. Participants always receive feedback from pears and colleagues.
MODELS: we apply sales theories, models to draw clear guideline to topic.
VIDEOS, EDUCATIONAL FILMS: Relevant films are excellent means of deepening knowledge or
inducing debate on some topics.
SMALL GROUP WORK: processing some topics we work in more involving small groups. Giving
everybody opportunity to contribute in learning.
PLENARY DISCUSSIONS: with the participation of the whole group it is a good forum for
processing some topic or phenomenon such as closing the day, evaluating sales performance.